Privacy policy

Last updated: 30 September 2026

This Privacy Policy explains how THCG Trust trading as The Hamper Co Geraldton ("The Hamper Co", "we", "us" or "our") collects, uses, stores and discloses your personal information when you visit thehampercogeraldton.com.au (the "Site"), shop with us in store or online, or otherwise contact us (together, the "Services").

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By using our Services, you agree to your information being handled as described in this policy.

Changes to this Privacy Policy

We may update this policy from time to time to reflect changes to our practices or for legal or regulatory reasons. We'll post the updated version on the Site and update the "Last updated" date above.

What personal information we collect

Information you give us directly, including:

  • Contact details: your name, address, phone number and email
  • Order information: billing and delivery addresses, payment confirmation, and your chosen pickup or delivery date
  • Recipient details: when you send a gift, we collect the recipient's name, phone number and delivery address so we can deliver it and contact them about the delivery
  • Gift messages and delivery notes: any message you'd like written on the gift tag, and any delivery or pickup instructions
  • Account information: if you create an account, your login details
  • Shopping information: items you view or add to your cart
  • Customer support information: anything you include when you contact us

If you give us someone else's details (for example, a gift recipient), please make sure they're happy for you to share them with us for that purpose.

Information collected automatically. When you use the Site, we and our service providers collect information about your device and how you interact with the Site (for example, your browser, IP address and pages visited) using cookies, pixels and similar technologies.

Information from third parties. We may receive information from service providers who help us run the Site and our business, such as Shopify (our online store platform) and our payment processors, who handle your payment details securely. We don't see or store your full card details.

How we use your personal information

We use your personal information to:

  • Provide our products and Services: process payments, prepare and deliver or hand over your order, contact you or your recipient about delivery, and send order confirmations and tax invoices
  • Communicate with you: respond to enquiries and provide customer support
  • Marketing: send you news, offers and gifting ideas if you've subscribed. You can unsubscribe at any time using the link in our emails
  • Advertising and analytics: understand how people use our Site and show relevant advertising on other platforms, such as Facebook and Instagram
  • Security: detect and prevent fraud and misuse
  • Legal obligations: comply with laws that apply to us, including tax and liquor laws

Cookies

Like most websites, we use cookies to make the Site work, remember your preferences (such as your cart), and understand how the Site is used. For details of the cookies used to power our Shopify store, see https://www.shopify.com/legal/cookies. You can set your browser to block or delete cookies, but some parts of the Site (such as the cart and checkout) may not work properly without them.

Who we share your information with

We only share your personal information where it's needed to run our business or where you've asked us to, including with:

  • Service providers who help us operate, such as Shopify (online store), payment processors, delivery and postal services (for example, Australia Post), email and marketing tools, and app providers that support our Site (for example, our pickup and delivery scheduling tool)
  • Advertising partners such as Meta (Facebook and Instagram), to measure and show advertising
  • Authorities where required by law, or to protect our rights, our customers or others

We don't sell your personal information.

Overseas storage and processing

Some of our service providers (including Shopify) store or process information outside Australia, including in the United States and Canada. We use reputable providers who take appropriate steps to protect your information.

Reviews and user content

If you post a review or other content on our Site, it may be publicly visible. Please don't include personal information you don't want others to see.

Third-party websites

Our Site may link to other websites, such as social media. We're not responsible for their privacy practices, so please check their policies.

Children and alcohol

Our Services aren't intended for children. Some of our hampers contain alcohol, which can only be purchased by, and supplied to, people aged 18 or over.

Security and how long we keep information

We take reasonable steps to protect your information from misuse, loss and unauthorised access, but no online system is completely secure. We keep your information only as long as we need it for the purposes above, including to meet tax and other legal record-keeping requirements.

Accessing or correcting your information

You can ask to access the personal information we hold about you, or ask us to correct or delete it, by contacting us using the details below. We may need to confirm your identity first. You can unsubscribe from marketing emails at any time using the link in the email.

Complaints

If you have a concern about how we've handled your personal information, please contact us first and we'll do our best to resolve it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

Contact us

THCG Trust t/as The Hamper Co Geraldton
ABN 42 970 298 706
Shop 5, 50–52 Durlacher Street, Geraldton WA 6530
Phone: 0419 093 872
Email: orders@thehampercogeraldton.com.au